Return & Exchanges

We hope you will love everything you buy from KayaNuka, but if not here is our returns policy:

  • Any or all items from your online order that you wish to return must be received by KayaNuka within 14 calendar days from date of purchase. We cannot accept returns after this period.
  • All returned items must be unworn and undamaged and returned with the original packaging. In such cases, the products will be returned to the purchaser. KayaNuka is not responsible for any item that is not returned in this manner.
  • Unless an item is faulty, not as ordered or it is otherwise stated you will be responsible for the cost of the return postage.
  • If you receive a faulty or damaged item, please notify us within seven working days as we will not process claims for goods received as faulty after this period.
  • Earrings or any other pierced jewellery can not be returned for reasons pertaining to hygiene. 
  • We cannot be held responsible for items that fail to arrive, so we ask that you please use a tracked delivery service and attach the correct postage to your parcel / obtain proof of postage.
  • Please then send your item(s) to: KayaNuka, Thurning Mill, Briston, Melton Constable, Norfolk, NR24 2LL
  • Refunds are always credited to the original method of payment.
  • Please note that for all exchanges, we are only able to process once. 



  • Click here to access your International returns form and please fill out the necessary information eg; Order Number, return/exchange request, reason for return etc. 
  • For items returned to the UK from overseas, the customer must pay for any shipping fees, taxes and duties applicable.

Your Feedback is very important to us as to why you might be returning your product. If you could leave any additional information that you think will be helpful to us, please do so in the “Reason for Return” section on the returns form.


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