Terms and Conditions

Welcome to www.kayanuka.com. By using this website you agree to be bound by the Terms and Conditions set out below.

Online Shopping

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. 

Order Process

We aim to process all orders within a 48 hour timeframe. Please note this can take longer during busy periods when it may take up to 72 hours.

A confirmation email will be sent to you once your order has been processed.

Ordering through our website is safe and secure. We employ methods and systems which do not compromise your debit or credit card information. This online system is 100% secure. Please feel comfortable using your debit or credit card to order from our site.


Standard UK delivery - £3.95 - 2-3 working days from dispatch.

*Express UK Delivery - £6.95 - Orders placed between Mon - Friday before 3pm arrive Next Day.

International Signed for - £10.00 - Please allow 5 to 7 working days from dispatch.

Please note that after Brexit, deliveries to the EU might have some additional charges that are the responsibility of the customer.

All orders placed using our Express UK Delivery option will be processed and sent out the same day of purchase; unless the order is placed after Friday 2pm or on a weekend.

Orders placed between Mon - Thursday: arrive Next Day

Orders placed Friday before 4pm : usually arrive Saturday. Please note this is NOT a guaranteed next day delivery for Saturday, although parcels posted Friday do usually arrive Saturday in most cases

Orders placed after Friday 4pm – Mon : arrive on Tuesday

Shipping Terms

All parcels will be delivered by Royal Mail.

In the event that an item is temporarily out of stock, we will notify you of the delay. We will contact you to let you know when the item will be back in stock.

Please note that the customer will be responsible for all duties and taxes incurred in the country of destination.

Late And Lost Deliveries

We cannot refund or replace lost items until 20 working days after the date of dispatch - this is only when the Royal Mail classes items as being lost.

Items not received but tracked as being delivered - This can happen when your goods are delivered to your workplace. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

KayaNuka cannot be held responsible for goods that are lost or delayed in transit.


For jewellery: Your items will be sent to you in a recycled plastic envelope containing an eco friendly cardboard box. Inside this box you will find an eco-friendly postcard with a hand written note and your product within an organic navy blue linen pouch. 

For anything else (larger items) Your Items will be sent to you in a recycled plastic envelope wrapped in navy blue tissue paper with an eco-friendly postcard with a hand written note.

The material used  for all of our branded business cards and insert cards are from Mondi, a leading global packaging and paper group with a focus on being sustainable by design. They employ around 26,000 people across more than 30 countries. Mondi also has partnered with the United Nations World Food Programme to help address food waste in the fight to eliminate world hunger. They are then all printed locally in Norfolk by Willow Tree printing.

FSC certification - Ensuring the products come from responsibly managed forests.

Ecolabel - Identifies products or services proven to be environmentally preferable.

Please be assured that we always pack your items carefully, securely and safely.

Order Cancelation

If, for any reason, you wish to cancel any order you have placed, please notify us directly within 24 hours. Call us on +44 (0) 1263 860 190 during office hours.

As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set in our Returns Policy.

We are unable to accept order cancelations for personalised and bespoke goods.

Returns Policy

Any or all items from your online order that you wish to return must be received by KayaNuka within 14 calendar days from date of purchase. We cannot accept returns after this period. For more details please visit the Delivery & Returns section. Your statutory rights are not affected for any of the above, including your right to claim a replacement where goods are faulty.


Once we have accepted your returned item, your original credit or debit card will be credited within 28 days. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

Payment Methods

We only accept payment for orders in pounds (£) sterling.

We accept payment by Visa, Visa Debit, MasterCard, Amex, Apple Pay, Google Pay, Shopify Pay, PayPal, Maestro and Discovery

If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the KayaNuka website. Our site uses industry standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Copyright Policy

The entire content of this website, including all trademarks, copyrights and other intellectual property it contains, including the use of the name KayaNuka is the sole property of KayaNuka.

Member Account, Password and Security

Registering and using KayaNuka’s website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. We cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.

Liability and Indemnity

Our website may also contain links to other websites, which are not operated by us. When you activate any of these you will leave KayaNuka's website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Linking To Website

You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.


The website is controlled and operated in the UK. Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.


You can unsubscribe to our email newsletter at any time. To do so, please send us email to info@kayanuka.com


We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

KayaNuka reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and KayaNuka. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of KayaNuka

If you do not agree to our Terms and Conditions in their entirety please leave this website.

The www.kayanuka.com is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to "we", "us" and "KayaNuka" are to KayaNuka Registered in England. Registered Office: 

Kaya Nuka
Thurning Mill
Melton Constable
NR24 2LL




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